FAQ
FAQ
Where do you ship? We ship exclusively to the United States, including Alaska and Hawaii. We also ship to APO/FPO/DPO addresses.
When will my order be shipped? We process each order within 24 hours.
How do I get free shipping? Orders over $35 qualify for free shipping.
How much is the shipping? For orders below $35, we offer a flat fee.
What is your return policy? We accept returns within 30 days of shipment. If you're unhappy with your purchase, contact us at hello@gozuky.com, and we'll assist you in making it right. The 30-day window begins on the product's shipment date, and returns must be received within 30 days after return label instructions are issued.
To be eligible for a return, the item must be unused and in its original condition, with a receipt or proof of purchase. Once your return is received and inspected, we'll notify you of its approval or rejection. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
What if some of the products arrive damaged? If you receive a damaged product, email us at hello@gozuky.com, and we'll rectify the situation promptly.
How long will one tube last? The duration of one tube depends on usage frequency and purpose. Jetsetter typically lasts for a long weekend, used for hair and body washing. Pathfinder usage varies, as it can be used for handwashing, dishwashing, or laundry.
Are your wash powders disinfecting or antimicrobial? No, we do not make disinfectant or antimicrobial claims. Our products do not contain antimicrobial materials, as household antibacterial soaps have not been proven more effective than non-antibacterial ones. We adhere to FDA regulations banning common antibacterial agents from household soaps.
What is Zuky’s product packaging made of? Our products are packed in light and compact bamboo tubes. Bamboo is both reusable and compostable.
How do I store my products? Store the products in a dry, low-humidity area, away from pets and children.